FAQ

We specialize in professional-grade footwear including Safety Toe Work Boots, Soft Toe Work Shoes, Slip Resistant Footwear, Waterproof Boots, Tactical & Combat Boots, Insulated Boots, and specialized options for various industries. Our collection combines safety, comfort, and durability for working professionals.

Yes! We offer footwear designed for construction, manufacturing, healthcare, hospitality, law enforcement, and outdoor work environments. Our Safety Toe options meet industry standards for protection, while our Slip Resistant collection is perfect for food service and healthcare professionals.

While we specialize in work footwear, we also offer select Casual Shoes & Boots and Athletic & Sport options designed for comfort during breaks or off-duty hours.

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

Absolutely. We use industry-standard encryption to protect your payment information and ensure secure transactions.

Order modifications or cancellations must be requested within 2 hours of placement. Please contact us immediately at [email protected] with your order number. Once your order enters processing, changes cannot be guaranteed.

We ship worldwide to working professionals! However, we currently cannot deliver to some remote areas and parts of Asia. During checkout, our system will verify if we can ship to your location.

We offer two reliable shipping methods:

Standard Shipping ($12.95): Via DHL or FedEx – 10-15 business days after dispatch
Free Shipping: Via EMS for orders over $50 – 15-25 business days after dispatch

Please allow 1-2 business days for order processing before dispatch.

Customs duties and import taxes are the responsibility of the recipient and vary by country. All packages include necessary documentation for smooth customs clearance.

Once your order ships, you’ll receive a tracking number via email. You can use this to monitor your package’s journey directly with the carrier (DHL, FedEx, or EMS).

We offer a 15-day return policy from the date you receive your items. If you’re not completely satisfied with your purchase, you can initiate a return for a refund or exchange.

Returned items must be in original condition – unworn, with original packaging and tags attached. Safety footwear that shows signs of wear cannot be returned for hygiene and safety reasons.

Contact our customer service team at [email protected] with your order number and reason for return. We’ll guide you through the simple process.

No, you can checkout as a guest. However, creating an account allows you to track orders, save preferences, and enjoy faster checkout in the future.

Our dedicated team is here to help! Email us at [email protected] for assistance with any questions about our products, your order, or delivery information.

We typically respond within 24 hours during business days. During peak seasons, response times may be slightly longer, but we strive to address all inquiries promptly.