Straight Talk About Internet Security

We shop the Internet too. We do understand that sometimes it feels a little scary putting your credit card information out there. This page is meant to give you an exact run-through of how we deal with your private information and what we do with it. In short, we treat you like we would treat ourselves: we're VERY strict when it comes to security.

This site's ordering screens are protected by Verisign's SSL technology. Basically, it's as secure as we can get.

Here are the steps we take to process orders, just for your information and peace of mind:

1. When you place an order with us, we are instantly notified by email (just like you are), that a transaction has occurred. No names, email addresses, or credit card info is in this email. Just a note saying, "You've received an order on WorkShoeStore.com."
2. We then log in to Verisign's secure database and process the order through our bank. We have ONE management person (Grace Patterson) who is in charge of processing these orders...not a whole team of random staffers.
3. Grace runs your order through our bank's "Fraud-Checker" software.
4. Once it is verified, she deletes your credit card information and prints two copies of the shipping ticket -- one for our shipping manager, and one for her files. (The shipping ticket DOES NOT have your credit card number on it.)
5. Our distribution staff pulls your order and runs it through our state of the art DHL software which generates a label with your address and a unique tracking number so your order can be located anywhere within the DHL distribution chain.
6. Our customer service personnel (toll-free phone or email) have access to your shipping address and what you ordered, and can help you track the order! If you put your correct email address into the shopping cart, you'll get a tracking number yourself as soon as DHL scans the label.

That's it from our end! In two years of service, we've had UPS lose one pair of shoes (we sent another free pair to the customer) and ZERO instances of fraud. We have also NEVER sold an email address or phone number to anyone. We hate spam with a passion, and would not violate our customer's confidence by trading the emails for a few pennies.

Our Security Pledge: We will NEVER sell or give your personal information to anyone for any reason. You are OUR customer, and we take that relationship seriously. If you are still uneasy about putting your credit card information on the web, we have a Callback option available. Simply select Callback instead of a credit card, and we'll call you to retrieve that information.

Thank you for your understanding and patience. We really appreciate you!

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